Frequently Asked Questions
Everything you need to know about our real-food pantry staples and shipping policies.
What makes Primal Kitchen products different from traditional brands?
We focus on real-food ingredients. Our products are made without dairy, gluten, grains, refined sugar, or soy. We use high-quality fats like avocado oil and olive oil instead of highly processed seed oils like canola or soybean oil.
Are your products keto-friendly and Paleo-certified?
Yes, the vast majority of our products are Keto Certified and Paleo Approved. We prioritize low-carb ingredients and avoid artificial sweeteners to ensure our snacks, dressings, and sauces fit into your lifestyle.
How do you handle shipping for glass jars and perishable items?
We take great care in packaging our glass bottles using eco-friendly, protective materials to prevent breakage. Orders are typically processed within 1-2 business days and shipped via standard ground delivery.
Do I need to refrigerate my mayo or dressing upon arrival?
Our condiments are shelf-stable until opened. However, because we do not use artificial preservatives, you must refrigerate them immediately after opening to maintain freshness and quality.
What is your return policy if I am unhappy with a product?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact our customer support team to initiate a refund or replacement.
Are your products safe for people with nut allergies?
While many of our products do not contain nuts, they are produced in facilities that may handle tree nuts, milk, and eggs. We recommend checking the specific ingredient list and allergen statement on each product page.